Updated February 25, 2025. At Kpop Exchange, we want you to shop with confidence! Please review our updated Refund Policy before making a purchase. The following items cannot be returned or refunded:✔ Clothing, footwear, jewelry, plush figures, hair

Updated February 25, 2025At Kpop Exchange, we want you to shop with confidence! Please review our updated Refund Policy before making a purchase.<hr data-start="429" data-end="432"><h2 data-end="478" data-start="434" id="-all-sales-final-on-certain-items">&#x1F6AB; All Sales Final on Certain Items</h2>The following items&#xA0;cannot be returned or refunded: &#x2714; Clothing, footwear, jewelry, plush figures, hair accessories, cosmetics/beauty products. &#x2714; Opened albums, DVDs, light sticks, and electronics.&#x1F539; For eligible items, refunds will be processed as store credit (Gift Cards) by default (details below).<hr data-start="800" data-end="803"><h2 data-end="874" data-start="805" id="-refunds-issued-as-store-gift-cards-gcs--default-method">&#x1F504; Refunds Issued as Store Gift Cards (GCs) &#x2013; Default Method</h2>Starting February 25, 2025, all approved refunds will be issued as store credit in the form of a Kpop Exchange Gift Card (GC).&#x1F4CC; Key Details: &#x2714; Refunds will be issued as a&#xA0;store gift card equivalent to the value of the returned item(s). &#x2714;&#xA0;Gift cards do not expire and can be used for any future purchase. &#x2714; Gift cards are&#xA0;non-transferable and cannot be converted to cash. &#x2714; Once issued, the gift card is considered final and non-refundable.<h3 data-end="1422" data-start="1359" id="-requesting-a-refund-to-the-original-payment-method">&#x1F539; Requesting a Refund to the Original Payment Method</h3>We understand that some customers may prefer a refund to their original payment method. If you would like your refund processed back to your original payment method instead of store credit, please contact <a data-end="1659" data-start="1638" href="mailto:support@kpop.exchange">support@kpop.exchange</a> before the refund is processed.&#x2714; Refunds to the&#xA0;original payment method will be reviewed on a case-by-case basis. &#x2714; Processing time for original payment refunds is 5-10 business days, depending on your financial institution.&#x1F4CC; In cases where consumer protection laws require refunds to be issued to the original payment method (e.g., defective products), we will comply accordingly.<hr data-start="2074" data-end="2077"><h2 data-end="2110" data-start="2079" id="-order-cancellations">&#x1F6D1; Order Cancellations</h2>&#x2714; Cancellations within 48 hours may be eligible for a store credit refund depending on the reason and order status. &#x2714; Orders canceled after 48 hours are subject to a&#xA0;$20 administration fee. &#x2714; If your order has already shipped, you are responsible for return shipping costs.Please note: Not all cancellation requests will be approved, even if submitted within the 48-hour window. Approval is based on the following criteria:<img data-fr-image-pasted="true" src="data:image/png;base64,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" alt=":x:" data-stringify-type="emoji" data-stringify-emoji=":x:" class="fr-fic fr-dii">Cancellation requests may be denied if:<ul><li data-end="2438" data-start="2111">The&#xA0;reason for the cancellation is vague or unjustified, such as &quot; I changed my mind&quot; or &quot; I found it cheaper elsewhere.&quot;</li><li data-end="2438" data-start="2111">The item is part of a final sale, limited release, or pre-order with clearly stated no-cancellation terms.</li><li data-end="2438" data-start="2111">The order has already been processed or shipped.</li><li data-end="2438" data-start="2111">The request is found to be part of a repetitive refund pattern or flagged behavior.</li></ul>We encouraged customers to double-check their carts and read product details before confirming their purchase.<hr data-start="2440" data-end="2443"><h2 data-end="2485" data-start="2445" id="-returns--refund-eligibility">&#x1F4E6; Returns &amp; Refund Eligibility</h2>We accept&#xA0;returns for store credit (Gift Cards) by default if the following conditions are met: &#x2714; The item is&#xA0;unopened, unused, and in its original packaging (plastic shrink wrap/seal must be intact). &#x2714; The return request is made&#xA0;within 14 days of the purchase date. &#x274C; Opened, used, or damaged items cannot be returned. &#x274C; Items marked as final sale are not eligible for refunds.&#x1F4CC; Shipping &amp; handling fees are non-refundable.<h3 data-end="2991" data-start="2955" id="-how-to-request-a-refund">&#x1F539; How to Request a Refund</h3>To request a return and refund, email&#xA0;<a data-end="3053" data-start="3032" href="mailto:support@kpop.exchange">support@kpop.exchange</a> with: &#x2714; Your order number &#x2714; The item(s) you wish to return &#x2714; A photo of the unopened/sealed merchandise &#x2714; Reason for returnOnce approved, your refund will be issued as a Kpop Exchange Gift Card, unless you request a refund to your original payment method before the refund is processed.<hr data-start="3382" data-end="3385"><h2 data-end="3414" data-start="3387" id="-return-shipping">&#x1F4E6; Return Shipping</h2>&#x2714; Customers are responsible for securely shipping the item(s) back to prevent damage during transit. &#x2714; We highly recommend using a&#xA0;trackable shipping service to ensure your return reaches us. &#x2714; If the return is due to a Kpop Exchange error (wrong item shipped or defective product), we will provide a prepaid return shipping label.<hr data-start="3766" data-end="3769"><h2 data-end="3826" data-start="3771" id="-refunds-for-electronics-lightsticks-etc">&#x1F50C; Refunds for Electronics (Lightsticks, etc.)</h2>Electronics, including lightsticks and battery-operated items, cannot be returned or exchanged once opened.&#x1F4CC; Defective Electronics: If your electronic item is defective, please contact the manufacturer directly for support. You can find their contact details in the product manual or on their website.<hr data-start="4149" data-end="4152"><h2 data-end="4225" data-start="4154" id="-refunds-for-incorrect-shipping-address--unclaimed-packages">&#x1F4CD; Refunds for Incorrect Shipping Address &amp; Unclaimed Packages</h2>&#x2714; If an order is returned to us due to an incorrect address or unclaimed package, we will refund the item&#x2019;s price in&#xA0;store credit (GC) only (shipping fees are non-refundable). &#x2714; If you want the item&#xA0;reshipped, you will need to cover the shipping cost again. &#x274C; If the package is lost due to an incorrect address, a refund will not be issued.<hr data-start="4590" data-end="4593"><h2 data-end="4634" data-start="4595" id="&#xFE0F;-chargeback--dispute-policy">&#x26A0;&#xFE0F; Chargeback &amp; Dispute Policy</h2>We are committed to providing fair and transparent refunds. However, filing a chargeback after receiving store credit is considered fraudulent activity and may be disputed.&#x1F4CC; Before issuing a refund, we will send a confirmation email requiring the customer to acknowledge and agree to receive store credit. Refunds will only be issued after receiving customer confirmation.&#x1F4CC; If a chargeback is filed after a refund has already been processed as store credit, we reserve the right to provide proof to the bank, including: &#x2714; A copy of the Refund Policy the customer agreed to at checkout. &#x2714; Proof that the customer confirmed acceptance of store credit. &#x2714; A record of the issued store gift card and transaction details.By completing a purchase, you agree to this refund policy.<hr data-start="5460" data-end="5463"><h2 data-end="5498" data-start="5465" id="-refund-processing-time">&#x23F3; Refund Processing Time</h2>&#x2714; Once we receive and approve your return, store credit refunds will be issued within 2-5 business days as a&#xA0;Kpop Exchange Gift Card. &#x2714; Refunds to the original payment method (if approved) may take 5-10 business days to process, depending on your financial institution.<hr data-start="5786" data-end="5789"><h2 data-end="5843" data-start="5791" id="-important-notes-for-international-orders">&#x1F4E2; Important Notes for International Orders</h2>&#x2714; International shipping can be costly and may involve&#xA0;customs fees. &#x2714; Please&#xA0;double-check your cart and shipping information before placing your order to avoid cancellations or returns. &#x2714; If you request a return, you will be responsible for:<ul data-end="6169" data-start="6104"><li data-end="6136" data-start="6104">Round-trip shipping fees</li><li data-end="6169" data-start="6140">Possible customs fees</li></ul><hr data-start="6171" data-end="6174"><h2 data-end="6210" data-start="6176" id="-questions-contact-us">&#x1F4AC; Questions? Contact Us!</h2>Your satisfaction is our top priority! If you have any questions, feel free to contact us at: &#x1F4E7; <a data-end="6333" data-start="6312" href="mailto:support@kpop.exchange">support@kpop.exchange</a>

Refund Policy

Last Updated: February 25, 2025. At Kpop Exchange, we respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit or make a purchase from our

Last Updated: February 25, 2025At Kpop Exchange, we respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit or make a purchase from our store.<hr data-start="896" data-end="899"><h2 data-end="953" data-start="901" id="section-1---what-information-do-we-collect">SECTION 1 - What Information Do We Collect?</h2>When you purchase something from our store, we collect personal information such as: &#x2714;&#xA0;Your name, address, and email address (to process orders and provide customer support). &#x2714;&#xA0;Your IP address and browser details (to optimize our website experience). &#x2714; Marketing preferences (if you opt-in to receive promotional emails).&#x1F4A1; Email Marketing (if applicable): With your consent, we may send you updates about new products, promotions, and store news.<hr data-start="1432" data-end="1435"><h2 data-end="1465" data-start="1437" id="section-2---consent">SECTION 2 - Consent</h2><h3 data-end="1504" data-start="1467" id="how-do-we-get-your-consent">How Do We Get Your Consent?</h3>By providing your personal information to complete a transaction (e.g., verifying your credit card, placing an order, arranging for delivery, or processing a return), you automatically consent to us collecting and using it for that specific purpose.If we request your information for secondary purposes (e.g., marketing), we will ask for your explicit consent or provide an option to decline.<h3 data-end="1952" data-start="1913" id="how-do-i-withdraw-my-consent">How Do I Withdraw My Consent?</h3>If you change your mind, you may withdraw your consent at any time by contacting us at: &#x1F4E9; <a data-end="2069" data-start="2048" href="mailto:support@kpop.exchange">support@kpop.exchange</a><hr data-start="2075" data-end="2078"><h2 data-end="2126" data-start="2080" id="section-3---disclosure-of-information">SECTION 3 - Disclosure of Information</h2>We may disclose your personal information&#xA0;only if: &#x2714; Required by&#xA0;law. &#x2714; You violate our Terms of Service.<hr data-start="2253" data-end="2256"><h2 data-end="2305" data-start="2258" id="section-4---shopify--payment-security">SECTION 4 - Shopify &amp; Payment Security</h2>Our store is hosted on Shopify Inc., which provides our e-commerce platform.<h3 data-end="2431" data-start="2391" id="how-shopify-handles-your-data">How Shopify Handles Your Data:</h3>&#x2714; Shopify&#xA0;stores your data securely using encryption and firewalls. &#x2714; If you choose a direct payment gateway, your credit card data is&#xA0;encrypted via PCI-DSS and stored only as long as needed to process the transaction. &#x2714; For more details, review <a data-end="2761" data-start="2696" href="https://www.shopify.com/legal/privacy" rel="noopener" target="_new">Shopify&#x2019;s Privacy Policy</a>.<hr data-start="2768" data-end="2771"><h2 data-end="2814" data-start="2773" id="section-5---third-party-services">SECTION 5 - Third-Party Services</h2>We may share your information with&#xA0;third-party providers for services such as: &#x2714;&#xA0;Payment processing (e.g., PayPal, credit card processors). &#x2714;&#xA0;Order fulfillment &amp; shipping. &#x2714; Marketing &amp; analytics (e.g., Google Analytics).<h3 data-end="3101" data-start="3063" id="third-party-privacy-policies">Third-Party Privacy Policies</h3>Each third-party provider has its own privacy policy regarding your personal data. We recommend reviewing their policies before using their services.&#x1F4A1; Important Note:<ul data-end="3580" data-start="3284"><li data-end="3470" data-start="3284">If a third-party provider is located in a different jurisdiction, your data may be subject to that country&#x2019;s laws (e.g., U.S. Patriot Act for transactions processed in the U.S.).</li><li data-end="3580" data-start="3471">Once you leave our site or interact with a third-party service, our Privacy Policy no longer applies.</li></ul><hr data-start="3582" data-end="3585"><h2 data-end="3616" data-start="3587" id="section-6---security">SECTION 6 - Security</h2>&#x2714; We use&#xA0;SSL encryption to protect your personal information. &#x2714; All direct payment transactions are&#xA0;PCI-DSS compliant. &#x2714; While no online transmission is 100% secure, we follow industry best practices to safeguard your data.<hr data-start="3865" data-end="3868"><h2 data-end="3909" data-start="3870" id="section-7---cookies--tracking">SECTION 7 - Cookies &amp; Tracking</h2>We use cookies to: &#x2714; Improve&#xA0;website functionality &amp; user experience. &#x2714; Store&#xA0;session information (e.g., cart items, login status). &#x2714; Track website traffic via Google Analytics.&#x1F4A1; You can disable cookies in your browser settings, but this may affect site functionality.<hr data-start="4210" data-end="4213"><h2 data-end="4250" data-start="4215" id="section-8---age-of-consent">SECTION 8 - Age of Consent</h2>By using this site, you confirm that: &#x2714; You are&#xA0;at least the legal age of majority in your region. &#x2714; If you are a minor, you have obtained parental consent.<hr data-start="4428" data-end="4431"><h2 data-end="4484" data-start="4433" id="section-9---changes-to-this-privacy-policy">SECTION 9 - Changes to This Privacy Policy</h2>&#x2714; We&#xA0;reserve the right to update this Privacy Policy at any time. &#x2714; Changes take effect&#xA0;immediately upon posting. &#x2714; If we make significant changes, we will notify users via email or a website update.&#x1F4CC; If Kpop Exchange is acquired or merged with another company, your data may be transferred to continue providing services.<hr data-start="4837" data-end="4840"><h2 data-end="4898" data-start="4842" id="section-10---gdpr-compliance-for-eu-customers">SECTION 10 - GDPR Compliance (For EU Customers)</h2>By using our website,&#xA0;you consent to the processing of your data for purposes such as: &#x2714; Determining your&#xA0;location for currency conversion. &#x2714; Storing a session cookie to retain your selected currency.&#x1F4A1; Your Rights Under GDPR:<ul data-end="5314" data-start="5153"><li data-end="5219" data-start="5153">Request access, correction, or deletion of your personal data.</li><li data-end="5270" data-start="5220">Withdraw consent for marketing communications.</li><li data-end="5314" data-start="5271">File a complaint regarding data misuse.</li></ul><hr data-start="5316" data-end="5319"><h2 data-end="5364" data-start="5321" id="-questions--contact-information">&#x1F4E9; Questions &amp; Contact Information</h2>To access, correct, or delete any personal data we have about you, or to register a complaint, contact our Privacy Compliance Officer at:&#x1F4E7; <a data-end="5537" data-start="5516" href="mailto:support@kpop.exchange">support@kpop.exchange</a>

Privacy Policy

Welcome to Kpop Exchange! By accessing our website and making a purchase, you agree to these Terms of Service. ✔ You must be at least the age of majority in your location to use our website.✔ You may not use our products for illegal or unauthorized p

Welcome to Kpop Exchange! By accessing our website and making a purchase, you agree to these Terms of Service.<hr data-start="281" data-end="284"><h2 data-end="317" data-start="286" id="1&#xFE0F;&#x20E3;-online-store-terms">1&#xFE0F;&#x20E3; Online Store Terms</h2>&#x2714; You must be at least the&#xA0;age of majority in your location to use our website. &#x2714; You may not use our products for&#xA0;illegal or unauthorized purposes. &#x2714; A violation of any Terms may result in immediate termination of your access to our services.<hr data-start="581" data-end="584"><h2 data-end="617" data-start="586" id="2&#xFE0F;&#x20E3;-general-conditions">2&#xFE0F;&#x20E3; General Conditions</h2>&#x2714; We reserve the right to&#xA0;refuse service to anyone for any reason at any time. &#x2714; Your content (except credit card information) may be transferred&#xA0;unencrypted across networks. &#x2714; Credit card data is always encrypted during transfer over networks.<hr data-start="882" data-end="885"><h2 data-end="929" data-start="887" id="3&#xFE0F;&#x20E3;-product--pricing-information">3&#xFE0F;&#x20E3; Product &amp; Pricing Information</h2>&#x2714; Prices for products are&#xA0;subject to change without notice. &#x2714; We reserve the right to&#xA0;limit sales of products or services to any person, region, or jurisdiction. &#x2714; We do not guarantee that the quality of any product, service, or information purchased will meet your expectations.<hr data-start="1229" data-end="1232"><h2 data-end="1288" data-start="1234" id="4&#xFE0F;&#x20E3;-accuracy-of-billing--account-information">4&#xFE0F;&#x20E3; Accuracy of Billing &amp; Account Information</h2>&#x2714; You agree to provide&#xA0;complete and accurate billing and account information. &#x2714; We reserve the right to&#xA0;limit or cancel orders placed under the same customer account or payment method. &#x2714; If we cancel an order, we will attempt to notify you via email.<hr data-start="1559" data-end="1562"><h2 data-end="1600" data-start="1564" id="5&#xFE0F;&#x20E3;-refunds--cancellations">5&#xFE0F;&#x20E3; Refunds &amp; Cancellations</h2>&#x2714; Refunds are&#xA0;issued as store credit (Gift Cards) by default. &#x2714; If you prefer a refund to your original payment method, you must request it&#xA0;before the store credit is issued. &#x2714; Refunds to the original payment method will be reviewed on a case-by-case basis and may take&#xA0;5-10 business days to process. &#x2714; Cancellations must be&#xA0;requested within 48 hours of receiving an order confirmation email for a full refund in store credit. &#x2714; Orders canceled after 48 hours are subject to a $20 administration fee.&#x1F4CC; For full details, please refer to our <a data-end="2207" data-start="2189" href="#" rel="noopener">Refund Policy</a>.<hr data-start="2214" data-end="2217"><h2 data-end="2260" data-start="2219" id="6&#xFE0F;&#x20E3;-third-party-services--links">6&#xFE0F;&#x20E3; Third-Party Services &amp; Links</h2>&#x2714; We are&#xA0;not responsible for third-party tools or services used on our site. &#x2714; If you choose to use any third-party services, you do so at your own risk.<hr data-start="2432" data-end="2435"><h2 data-end="2493" data-start="2437" id="7&#xFE0F;&#x20E3;-user-comments-feedback--other-submissions">7&#xFE0F;&#x20E3; User Comments, Feedback &amp; Other Submissions</h2>&#x2714; Any comments, feedback, or ideas submitted to us may be used&#xA0;without restriction. &#x2714; We have no obligation to maintain comments in confidence, pay compensation, or respond to any comments.<hr data-start="2693" data-end="2696"><h2 data-end="2731" data-start="2698" id="8&#xFE0F;&#x20E3;-personal-information">8&#xFE0F;&#x20E3; Personal Information</h2>&#x2714; Your submission of personal information is governed by our <a data-end="2814" data-start="2795" href="#" rel="noopener">Privacy Policy</a>.<hr data-start="2821" data-end="2824"><h2 data-end="2854" data-start="2826" id="9&#xFE0F;&#x20E3;-prohibited-uses">9&#xFE0F;&#x20E3; Prohibited Uses</h2>You are prohibited from using our site or its content: &#x274C; For any unlawful purpose. &#x274C; To solicit others to perform illegal acts. &#x274C; To violate any&#xA0;international, federal, or state regulations. &#x274C; To infringe upon&#xA0;our intellectual property rights or those of others. &#x274C; To submit false or misleading information. &#x274C; To&#xA0;upload viruses or other harmful code. &#x274C; To collect or track personal information of others.&#x2714; We reserve the right to terminate your use of the Service if you violate any prohibited terms.<hr data-start="3393" data-end="3396"><h2 data-end="3437" data-start="3398" id="-chargeback--dispute-policy">&#x1F51F; Chargeback &amp; Dispute Policy</h2>&#x2714; Filing a chargeback after receiving store credit is considered&#xA0;fraudulent activity and may be disputed. &#x2714; Before issuing a refund, we will send a confirmation email requiring the customer to acknowledge and agree to receive store credit.&#x1F4CC; If a chargeback is filed after a refund has already been processed as store credit, we reserve the right to provide proof to the bank, including: &#x2714; A copy of the&#xA0;Refund Policy the customer agreed to at checkout. &#x2714; Proof that the&#xA0;customer confirmed acceptance of store credit. &#x2714; A record of the issued store gift card and transaction details.<hr data-start="4062" data-end="4065"><h2 data-end="4106" data-start="4067" id="1&#xFE0F;&#x20E3;1&#xFE0F;&#x20E3;-limitation-of-liability">1&#xFE0F;&#x20E3;1&#xFE0F;&#x20E3; Limitation of Liability</h2>&#x2714; We&#xA0;do not guarantee uninterrupted or error-free service. &#x2714; We are not liable for any damages arising from the use of our services or products.<hr data-start="4265" data-end="4268"><h2 data-end="4299" data-start="4270" id="1&#xFE0F;&#x20E3;2&#xFE0F;&#x20E3;-governing-law">1&#xFE0F;&#x20E3;2&#xFE0F;&#x20E3; Governing Law</h2>&#x2714; These Terms of Service are governed by the laws of the United States.<hr data-start="4379" data-end="4382"><h2 data-end="4427" data-start="4384" id="1&#xFE0F;&#x20E3;3&#xFE0F;&#x20E3;-changes-to-terms-of-service">1&#xFE0F;&#x20E3;3&#xFE0F;&#x20E3; Changes to Terms of Service</h2>&#x2714; We reserve the right to&#xA0;update, change, or replace any part of these Terms. &#x2714; It is your responsibility to check this page periodically for changes.<hr data-start="4592" data-end="4595"><h2 data-end="4632" data-start="4597" id="1&#xFE0F;&#x20E3;4&#xFE0F;&#x20E3;-contact-information">1&#xFE0F;&#x20E3;4&#xFE0F;&#x20E3; Contact Information</h2>&#x1F4E9; Questions about the Terms of Service? Contact us at: <a data-end="4716" data-start="4695" href="mailto:support@kpop.exchange">support@kpop.exchange</a>.

Terms of Service

Updated February 25, 2025. At Kpop Exchange, we aim to provide a smooth and efficient shipping experience. Please review our shipping policy before making a purchase. The average order processing time is 3 to 10 business days, depending on:. Some ord

Updated February 25, 2025At Kpop Exchange, we aim to provide a smooth and efficient shipping experience. Please review our shipping policy before making a purchase.<hr data-start="392" data-end="395"><h2 data-end="425" data-start="397" id="-shipping-process">&#x1F4E6; SHIPPING PROCESS</h2>The average order processing time is 3 to 10 business days, depending on:<ul data-end="625" data-start="510"><li data-end="550" data-start="510">The stock status of individual items</li><li data-end="594" data-start="551">Seasonal demand (holidays, sales, etc.)</li><li data-end="625" data-start="595">Warehouse processing times</li></ul>Some orders may take 5 to 10 business days to process, especially for multiple-item purchases. The longest processing time will apply to orders with more than one item.<hr data-start="807" data-end="810"><h2 data-end="838" data-start="812" id="-shipping-times">&#x1F69A; SHIPPING TIMES</h2>Estimated delivery times vary by shipping method:<ul data-end="1050" data-start="891"><li data-end="940" data-start="891">USPS/UPS (USA): 3 to 10 business days</li><li data-end="999" data-start="941">DHL/UPS (International): 4 to 12 business days</li><li data-end="1050" data-start="1000">Standard Registered Mail: 3 to 6 weeks</li></ul>&#x1F4CC; Important Notes:<ul data-end="1386" data-start="1078"><li data-end="1168" data-start="1078">Delivery times may vary based on location, customs processing, and carrier delays.</li><li data-end="1255" data-start="1169">Once you receive your tracking number, allow 1 to 3 days for it to update.</li><li data-end="1386" data-start="1256">If there is no tracking update after 3 days, contact us at <a data-end="1344" data-start="1323" href="mailto:support@kpop.exchange">support@kpop.exchange</a>, and we will investigate immediately.</li></ul><hr data-start="1388" data-end="1391"><h2 data-end="1422" data-start="1393" id="-multiple-packages">&#x1F4E6; MULTIPLE PACKAGES</h2>For large or heavy items and orders with multiple products, shipments may be sent in separate packages due to:<ul data-end="1638" data-start="1544"><li data-end="1578" data-start="1544">Risk of damage for bulky items</li><li data-end="1638" data-start="1579">Different warehouse locations and supplier availability</li></ul>Each package will have its own tracking number if applicable.<hr data-start="1709" data-end="1712"><h2 data-end="1757" data-start="1714" id="-shipping-for-pre-order-products">&#x1F4CC; SHIPPING FOR PRE-ORDER PRODUCTS</h2>Pre-order items have different processing and shipping timelines.&#x1F4CC; Key Details: &#x2714; Pre-order shipping dates depend on the&#xA0;manufacturer&apos;s release schedule. &#x2714; Estimated release and shipping dates will be provided on the product page, but they are&#xA0;subject to change by the manufacturer. &#x2714; If you order both pre-order and in-stock items in one purchase, your order will&#xA0;only ship once all items are available. &#x2714; If you want to receive in-stock items sooner, we recommend placing separate orders.&#x1F4A1; If a pre-order date changes, we will notify you via email as soon as we receive updates from the manufacturer.<hr data-start="2410" data-end="2413"><h2 data-end="2441" data-start="2415" id="-order-tracking">&#x1F4CD; ORDER TRACKING</h2>Yes! Once your order ships, we will send you a tracking number via email.&#x1F4CC; Tracking Limitations:<ul data-end="2824" data-start="2554"><li data-end="2726" data-start="2554">Standard Registered Mail does not provide detailed step-by-step tracking. You will receive a final delivery update once the package reaches its destination.</li><li data-end="2824" data-start="2727">Some international shipments only update once they arrive in your country&#x2014;this is normal.</li></ul>&#x1F4A1; If your order is past the standard shipping timeframe, please contact us at <a data-end="2932" data-start="2911" href="mailto:support@kpop.exchange">support@kpop.exchange</a>.<hr data-start="2939" data-end="2942"><h2 data-end="2983" data-start="2944" id="-custom-duties--import-fees">&#x1F4B0; CUSTOM DUTIES &amp; IMPORT FEES</h2>&#x1F4CC; Who Pays for Customs?<ul data-end="3258" data-start="3015"><li data-end="3137" data-start="3015">Customs duties are taxes charged on imported goods, and the buyer (importer) is responsible for these charges.</li><li data-end="3258" data-start="3138">By purchasing from Kpop Exchange, you agree that your order may incur customs fees upon arrival in your country.</li></ul>&#x1F4CC; What If I Refuse to Pay Customs Fees?<ul data-end="3637" data-start="3307"><li data-end="3484" data-start="3307">If you refuse the package or it is&#xA0;returned due to unpaid customs, we must cover: &#x2714; Import duties in both your country and our country &#x2714; Return shipping fees</li><li data-end="3637" data-start="3485">We will deduct these costs from your refund (issued as a store gift card)&#x2014;if there is no remaining balance, a refund will not be issued.</li></ul><hr data-start="3639" data-end="3642"><h2 data-end="3679" data-start="3644" id="-holiday-season-shipping">&#x1F381; HOLIDAY SEASON SHIPPING</h2>Planning to give Kpop Exchange items as gifts? Please order in advance!<ul data-end="4017" data-start="3755"><li data-end="3826" data-start="3755">Holiday shipping times may be delayed due to high order volume.</li><li data-end="3936" data-start="3827">For Christmas gifts, we highly recommend purchasing during our Black Friday &amp; Cyber Monday sales.</li><li data-end="4017" data-start="3937">Orders placed in December are NOT guaranteed to arrive before Christmas.</li></ul>&#x1F4CC; We are not responsible for late deliveries during the holiday season.<hr data-start="4099" data-end="4102"><h2 data-end="4138" data-start="4104" id="-questions-contact-us">&#x1F4EC; QUESTIONS? CONTACT US!</h2>Your satisfaction is our priority! If you have any questions about our shipping policy, feel free to reach out: &#x1F4E7; <a data-end="4279" data-start="4258" href="mailto:support@kpop.exchange">support@kpop.exchange</a><hr data-start="4285" data-end="4288">

Shipping Policy

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