Terms of ServiceUpdated a month ago
Welcome to Kpop Exchange! By accessing our website and making a purchase, you agree to these Terms of Service.
1️⃣ Online Store Terms
✔ You must be at least the age of majority in your location to use our website.
✔ You may not use our products for illegal or unauthorized purposes.
✔ A violation of any Terms may result in immediate termination of your access to our services.
2️⃣ General Conditions
✔ We reserve the right to refuse service to anyone for any reason at any time.
✔ Your content (except credit card information) may be transferred unencrypted across networks.
✔ Credit card data is always encrypted during transfer over networks.
3️⃣ Product & Pricing Information
✔ Prices for products are subject to change without notice.
✔ We reserve the right to limit sales of products or services to any person, region, or jurisdiction.
✔ We do not guarantee that the quality of any product, service, or information purchased will meet your expectations.
4️⃣ Accuracy of Billing & Account Information
✔ You agree to provide complete and accurate billing and account information.
✔ We reserve the right to limit or cancel orders placed under the same customer account or payment method.
✔ If we cancel an order, we will attempt to notify you via email.
5️⃣ Refunds & Cancellations
✔ Refunds are issued as store credit (Gift Cards) by default.
✔ If you prefer a refund to your original payment method, you must request it before the store credit is issued.
✔ Refunds to the original payment method will be reviewed on a case-by-case basis and may take 5-10 business days to process.
✔ Cancellations must be requested within 48 hours of receiving an order confirmation email for a full refund in store credit.
✔ Orders canceled after 48 hours are subject to a $20 administration fee.
📌 For full details, please refer to our Refund Policy.
6️⃣ Third-Party Services & Links
✔ We are not responsible for third-party tools or services used on our site.
✔ If you choose to use any third-party services, you do so at your own risk.
7️⃣ User Comments, Feedback & Other Submissions
✔ Any comments, feedback, or ideas submitted to us may be used without restriction.
✔ We have no obligation to maintain comments in confidence, pay compensation, or respond to any comments.
8️⃣ Personal Information
✔ Your submission of personal information is governed by our Privacy Policy.
9️⃣ Prohibited Uses
You are prohibited from using our site or its content:
❌ For any unlawful purpose.
❌ To solicit others to perform illegal acts.
❌ To violate any international, federal, or state regulations.
❌ To infringe upon our intellectual property rights or those of others.
❌ To submit false or misleading information.
❌ To upload viruses or other harmful code.
❌ To collect or track personal information of others.
✔ We reserve the right to terminate your use of the Service if you violate any prohibited terms.
🔟 Chargeback & Dispute Policy
✔ Filing a chargeback after receiving store credit is considered fraudulent activity and may be disputed.
✔ Before issuing a refund, we will send a confirmation email requiring the customer to acknowledge and agree to receive store credit.
📌 If a chargeback is filed after a refund has already been processed as store credit, we reserve the right to provide proof to the bank, including:
✔ A copy of the Refund Policy the customer agreed to at checkout.
✔ Proof that the customer confirmed acceptance of store credit.
✔ A record of the issued store gift card and transaction details.
1️⃣1️⃣ Limitation of Liability
✔ We do not guarantee uninterrupted or error-free service.
✔ We are not liable for any damages arising from the use of our services or products.
1️⃣2️⃣ Governing Law
✔ These Terms of Service are governed by the laws of the United States.
1️⃣3️⃣ Changes to Terms of Service
✔ We reserve the right to update, change, or replace any part of these Terms.
✔ It is your responsibility to check this page periodically for changes.
1️⃣4️⃣ Contact Information
📩 Questions about the Terms of Service? Contact us at: [email protected].