Updated February 25, 2025. At Kpop Exchange, we aim to provide a smooth and efficient shipping experience. Please review our shipping policy before making a purchase. The average order processing time is 3 to 10 business days, depending on:. Some ord

Updated February 25, 2025At Kpop Exchange, we aim to provide a smooth and efficient shipping experience. Please review our shipping policy before making a purchase.<hr data-start="392" data-end="395"><h2 data-end="425" data-start="397" id="-shipping-process">&#x1F4E6; SHIPPING PROCESS</h2>The average order processing time is 3 to 10 business days, depending on:<ul data-end="625" data-start="510"><li data-end="550" data-start="510">The stock status of individual items</li><li data-end="594" data-start="551">Seasonal demand (holidays, sales, etc.)</li><li data-end="625" data-start="595">Warehouse processing times</li></ul>Some orders may take 5 to 10 business days to process, especially for multiple-item purchases. The longest processing time will apply to orders with more than one item.<hr data-start="807" data-end="810"><h2 data-end="838" data-start="812" id="-shipping-times">&#x1F69A; SHIPPING TIMES</h2>Estimated delivery times vary by shipping method:<ul data-end="1050" data-start="891"><li data-end="940" data-start="891">USPS/UPS (USA): 3 to 10 business days</li><li data-end="999" data-start="941">DHL/UPS (International): 4 to 12 business days</li><li data-end="1050" data-start="1000">Standard Registered Mail: 3 to 6 weeks</li></ul>&#x1F4CC; Important Notes:<ul data-end="1386" data-start="1078"><li data-end="1168" data-start="1078">Delivery times may vary based on location, customs processing, and carrier delays.</li><li data-end="1255" data-start="1169">Once you receive your tracking number, allow 1 to 3 days for it to update.</li><li data-end="1386" data-start="1256">If there is no tracking update after 3 days, contact us at <a data-end="1344" data-start="1323" rel="noopener">support@kpop.exchange</a>, and we will investigate immediately.</li></ul><hr data-start="1388" data-end="1391"><h2 data-end="1422" data-start="1393" id="-multiple-packages">&#x1F4E6; MULTIPLE PACKAGES</h2>For large or heavy items and orders with multiple products, shipments may be sent in separate packages due to:<ul data-end="1638" data-start="1544"><li data-end="1578" data-start="1544">Risk of damage for bulky items</li><li data-end="1638" data-start="1579">Different warehouse locations and supplier availability</li></ul>Each package will have its own tracking number if applicable.<hr data-start="1709" data-end="1712"><h2 data-end="1757" data-start="1714" id="-shipping-for-pre-order-products">&#x1F4CC; SHIPPING FOR PRE-ORDER PRODUCTS</h2>Pre-order items have different processing and shipping timelines.&#x1F4CC; Key Details: &#x2714; Pre-order shipping dates depend on the&#xA0;manufacturer&apos;s release schedule. &#x2714; Estimated release and shipping dates will be provided on the product page, but they are&#xA0;subject to change by the manufacturer. &#x2714; If you order both pre-order and in-stock items in one purchase, your order will&#xA0;only ship once all items are available. &#x2714; If you want to receive in-stock items sooner, we recommend placing separate orders.&#x1F4A1; If a pre-order date changes, we will notify you via email as soon as we receive updates from the manufacturer.<hr data-start="2410" data-end="2413"><h2 data-end="2441" data-start="2415" id="-order-tracking">&#x1F4CD; ORDER TRACKING</h2>Yes! Once your order ships, we will send you a tracking number via email.&#x1F4CC; Tracking Limitations:<ul data-end="2824" data-start="2554"><li data-end="2726" data-start="2554">Standard Registered Mail does not provide detailed step-by-step tracking. You will receive a final delivery update once the package reaches its destination.</li><li data-end="2824" data-start="2727">Some international shipments only update once they arrive in your country&#x2014;this is normal.</li></ul>&#x1F4A1; If your order is past the standard shipping timeframe, please contact us at <a data-end="2932" data-start="2911" rel="noopener">support@kpop.exchange</a>.<hr data-start="2939" data-end="2942"><h2 data-end="2983" data-start="2944" id="-custom-duties--import-fees">&#x1F4B0; CUSTOM DUTIES &amp; IMPORT FEES</h2>&#x1F4CC; Who Pays for Customs?<ul data-end="3258" data-start="3015"><li data-end="3137" data-start="3015">Customs duties are taxes charged on imported goods, and the buyer (importer) is responsible for these charges.</li><li data-end="3258" data-start="3138">By purchasing from Kpop Exchange, you agree that your order may incur customs fees upon arrival in your country.</li></ul>&#x1F4CC; What If I Refuse to Pay Customs Fees?<ul data-end="3637" data-start="3307"><li data-end="3484" data-start="3307">If you refuse the package or it is&#xA0;returned due to unpaid customs, we must cover: &#x2714; Import duties in both your country and our country &#x2714; Return shipping fees</li><li data-end="3637" data-start="3485">We will deduct these costs from your refund (issued as a store gift card)&#x2014;if there is no remaining balance, a refund will not be issued.</li></ul><hr data-start="3639" data-end="3642"><h2 data-end="3679" data-start="3644" id="-holiday-season-shipping">&#x1F381; HOLIDAY SEASON SHIPPING</h2>Planning to give Kpop Exchange items as gifts? Please order in advance!<ul data-end="4017" data-start="3755"><li data-end="3826" data-start="3755">Holiday shipping times may be delayed due to high order volume.</li><li data-end="3936" data-start="3827">For Christmas gifts, we highly recommend purchasing during our Black Friday &amp; Cyber Monday sales.</li><li data-end="4017" data-start="3937">Orders placed in December are NOT guaranteed to arrive before Christmas.</li></ul>&#x1F4CC; We are not responsible for late deliveries during the holiday season.<hr data-start="4099" data-end="4102"><h2 data-end="4138" data-start="4104" id="-questions-contact-us">&#x1F4EC; QUESTIONS? CONTACT US!</h2>Your satisfaction is our priority! If you have any questions about our shipping policy, feel free to reach out: &#x1F4E7; <a data-end="4279" data-start="4258" rel="noopener">support@kpop.exchange</a><hr data-start="4285" data-end="4288">

Shipping Policy

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