Shipping Policy

Updated February 25, 2025

At Kpop Exchange, we aim to provide a smooth and efficient shipping experience. Please review our shipping policy before making a purchase.

📦 SHIPPING PROCESS

The average order processing time is 3 to 10 business days, depending on:

The stock status of individual items
Seasonal demand (holidays, sales, etc.)
Warehouse processing times

Some orders may take 5 to 10 business days to process, especially for multiple-item purchases. The longest processing time will apply to orders with more than one item.

🚚 SHIPPING TIMES

Estimated delivery times vary by shipping method:

USPS/UPS (USA): 3 to 10 business days
DHL/UPS (International): 4 to 12 business days
Standard Registered Mail: 3 to 6 weeks

📌 Important Notes:

Delivery times may vary based on location, customs processing, and carrier delays.
Once you receive your tracking number, allow 1 to 3 days for it to update.
If there is no tracking update after 3 days, contact us at [email protected], and we will investigate immediately.

📦 MULTIPLE PACKAGES

For large or heavy items and orders with multiple products, shipments may be sent in separate packages due to:

Risk of damage for bulky items
Different warehouse locations and supplier availability

Each package will have its own tracking number if applicable.

📌 SHIPPING FOR PRE-ORDER PRODUCTS

Pre-order items have different processing and shipping timelines.

📌 Key Details:
✔ Pre-order shipping dates depend on the manufacturer's release schedule.
✔ Estimated release and shipping dates will be provided on the product page, but they are subject to change by the manufacturer.
✔ If you order both pre-order and in-stock items in one purchase, your order will only ship once all items are available.
✔ If you want to receive in-stock items sooner, we recommend placing separate orders.

💡 If a pre-order date changes, we will notify you via email as soon as we receive updates from the manufacturer.

📍 ORDER TRACKING

Yes! Once your order ships, we will send you a tracking number via email.

📌 Tracking Limitations:

Standard Registered Mail does not provide detailed step-by-step tracking. You will receive a final delivery update once the package reaches its destination.
Some international shipments only update once they arrive in your country—this is normal.

💡 If your order is past the standard shipping timeframe, please contact us at [email protected].

💰 CUSTOM DUTIES & IMPORT FEES

📌 Who Pays for Customs?

Customs duties are taxes charged on imported goods, and the buyer (importer) is responsible for these charges.
By purchasing from Kpop Exchange, you agree that your order may incur customs fees upon arrival in your country.

📌 What If I Refuse to Pay Customs Fees?

If you refuse the package or it is returned due to unpaid customs, we must cover:
✔ Import duties in both your country and our country
✔ Return shipping fees
We will deduct these costs from your refund (issued as a store gift card)—if there is no remaining balance, a refund will not be issued.

🎁 HOLIDAY SEASON SHIPPING

Planning to give Kpop Exchange items as gifts? Please order in advance!

Holiday shipping times may be delayed due to high order volume.
For Christmas gifts, we highly recommend purchasing during our Black Friday & Cyber Monday sales.
Orders placed in December are NOT guaranteed to arrive before Christmas.

📌 We are not responsible for late deliveries during the holiday season.

📬 QUESTIONS? CONTACT US!

Your satisfaction is our priority! If you have any questions about our shipping policy, feel free to reach out:
📧 [email protected]

Shipping PolicyUpdated 2 months ago