Last updated: February 25, 2025. 📩 For all website and order inquiries, please email support@kpop.exchange.📌 Response time: 24-48 hours due to high volume. ✔ Yes! You can cancel within 48 hours after receiving your order confirmation email for a fu

Last updated: February 25, 2025<h2 data-end="210" data-start="180" id="isPasted">&#x1F6CD;&#xFE0F; Orders &amp; Payments</h2><h3 data-end="256" data-start="212" id="q-how-do-i-contact-kpop-exchange">Q: How do I contact Kpop Exchange?</h3>&#x1F4E9; For all website and order inquiries, please email&#xA0;<a data-end="333" data-start="312" href="mailto:support@kpop.exchange">support@kpop.exchange</a>. &#x1F4CC; Response time: 24-48 hours due to high volume.<h3 data-end="431" data-start="396" id="q-can-i-cancel-my-order">Q: Can I cancel my order?</h3>&#x2714; Yes! You can cancel within 48 hours after receiving your order confirmation email for a&#xA0;full refund in gift card form. &#x274C; Orders canceled after 48 hours are subject to a&#xA0;$20 administration fee. &#x1F4E6; If your order has already shipped, you will also be responsible for return shipping costs.<h3 data-end="788" data-start="752" id="q-when-will-i-be-charged">Q: When will I be charged?</h3>&#x1F4B3; Your card is charged as soon as you place your order. If an item is out of stock, we will void the charge and notify you via email.<hr data-start="931" data-end="934"><h2 data-end="967" data-start="936" id="-shipping--delivery">&#x1F69A; Shipping &amp; Delivery</h2><h3 data-end="1010" data-start="969" id="q-how-soon-will-my-items-ship">Q: How soon will my items ship?</h3>&#x1F4E6; Orders usually ship within 5 to 8 business days. You will receive a&#xA0;tracking email once your order ships. &#x1F4CC; Pre-Orders: These ship once they are released and arrive at our facility. Release dates are listed on product pages.<h3 data-end="1312" data-start="1261" id="q-what-are-the-estimated-shipping-times">Q: What are the estimated shipping times?</h3>&#x2714;&#xA0;USA (USPS/UPS): 3 to 10 business days &#x2714;&#xA0;International (DHL/UPS): 4 to 12 business days &#x2714;&#xA0;Standard Registered Mail: 3 to 6 weeks &#x1F4CC; Shipping times depend on your location, customs processing, and carrier delays.<h3 data-end="1588" data-start="1551" id="q-do-you-ship-to-po-boxes">Q: Do you ship to PO Boxes?</h3>&#x2714; Yes!<h3 data-end="1668" data-start="1599" id="q-why-did-i-receive-one-item-but-not-the-rest-of-my-order">Q: Why did I receive one item but not the rest of my order?</h3>Some items ship from&#xA0;different fulfillment centers and may arrive separately. &#x1F4CC; You will not be charged extra shipping fees.<h3 data-end="1854" data-start="1808" id="q-will-i-be-able-to-track-my-order">Q: Will I be able to track my order?</h3>&#x2714; Yes! Once your order ships, you will receive a&#xA0;tracking email with a link to your order status page. &#x1F4CC; Standard Registered Mail only updates at major checkpoints (e.g., customs, out for delivery).<h3 data-end="2120" data-start="2076" id="q-why-isnt-my-tracking-updating">Q: Why isn&#x2019;t my tracking updating?</h3>&#x1F4CC; Some carriers only update tracking once the package&#xA0;reaches your country. &#x1F4CC; If there is no update for more than 3 days, please email us at <a data-end="2297" data-start="2276" href="mailto:support@kpop.exchange">support@kpop.exchange</a>, and we&#x2019;ll investigate.<h3 data-end="2364" data-start="2327" id="q-what-about-customs-fees">Q: What about customs fees?</h3>&#x2714; Customs fees are charged by your country, and&#xA0;buyers are responsible for paying them. &#x2714; If you refuse the package due to customs fees, return shipping costs and import duties will be deducted from your refund (gift card form).<h3 data-end="2658" data-start="2615" id="q-what-countries-do-you-ship-to">Q: What countries do you ship to?</h3>&#x1F30D; We ship worldwide via DHL! Shipping costs are calculated at checkout.<h3 data-end="2782" data-start="2739" id="q-where-do-your-items-ship-from">Q: Where do your items ship from?</h3>&#x2714; Albums &amp; official goods: South Korea, shipped from our&#xA0;Denver, CO facility. &#x2714; Unofficial &amp; lower-cost goods: China.<h3 data-end="2983" data-start="2918" id="q-whats-the-estimated-delivery-time-for-usa--canada">Q: What&#x2019;s the estimated delivery time for USA &amp; Canada?</h3>&#x1F4E6; Most orders: 3-5 weeks (can take&#xA0;up to 6 weeks during peak seasons). &#x1F4E6; Albums &amp; Official Merchandise (shipped from the US): Faster delivery options are available at checkout.<hr data-start="3180" data-end="3183"><h2 data-end="3214" data-start="3185" id="-returns--refunds">&#x1F504; Returns &amp; Refunds</h2><h3 data-end="3255" data-start="3216" id="q-whats-your-return-policy">Q: What&#x2019;s your return policy?</h3>&#x1F6AB; All sales are final on: &#x2714; Clothing, footwear, jewelry, plush figures, hair accessories, cosmetics, and beauty products. &#x2714; Opened albums, DVDs, light sticks, and electronics.&#x2714; Eligible unopened and unused items may be returned within 14 days for a refund in the form of a store gift card.&#x1F4CC; For full details, check our <a data-end="3625" data-start="3607" href="#" rel="noopener">Refund Policy</a>.<hr data-start="3632" data-end="3635"><h3 data-end="3673" data-start="3637" id="q-do-you-offer-exchanges">Q: Do you offer exchanges?</h3>&#x274C; No, we do not offer exchanges. However, if you received the&#xA0;wrong item, we will either: 1&#xFE0F;&#x20E3; Send you the&#xA0;correct item OR 2&#xFE0F;&#x20E3; Refund your order (store gift card).<hr data-start="3861" data-end="3864"><h3 data-end="3920" data-start="3866" id="q-what-happens-if-i-receive-a-damaged-item">Q: What happens if I receive a damaged item?</h3>&#x1F4CC; If your item was damaged in transit, please check our Product Defect Policy for next steps.<hr data-start="4027" data-end="4030"><h3 data-end="4092" data-start="4032" id="q-what-if-an-item-is-missing-from-a-sealed-album">Q: What if an item is missing from a sealed album?</h3>&#x1F6AB; We do not manufacture albums. If a CD, photocard, or poster is missing inside a sealed album, Kpop Exchange is not responsible for replacements.<hr data-start="4256" data-end="4259"><h3 data-end="4327" data-start="4261" id="q-can-i-request-a-refund-to-my-original-payment-method">Q: Can I request a refund to my original payment method?</h3>&#x2714; Refunds are issued as store credit (Gift Cards) by default. However, if you prefer a refund to your original payment method, you must request it&#xA0;before the store credit is issued. &#x1F4CC; Refund requests to the original payment method will be reviewed case-by-case and may take 5-10 business days to process.<hr data-start="4659" data-end="4662"><h3 data-end="4749" data-start="4664" id="q-if-i-receive-store-credit-as-a-refund-can-i-later-request-cash-instead">Q: If I receive store credit as a refund, can I later request cash instead?</h3>&#x274C; No, once a refund has been issued as store credit (Gift Card), it is final and cannot be converted to cash or refunded to the original payment method.<hr data-start="4910" data-end="4913"><h2 data-end="4954" data-start="4915" id="-pre-orders--special-orders">&#x1F4E6; Pre-Orders &amp; Special Orders</h2><h3 data-end="5007" data-start="4956" id="q-how-does-shipping-work-for-pre-orders">Q: How does shipping work for pre-orders?</h3>&#x1F4E6; Pre-orders will not ship until they are officially released and arrive at our warehouse. &#x1F4CC; Release dates are listed on product pages.<h3 data-end="5223" data-start="5163" id="q-can-i-order-in-bulk-for-a-fan-group-order-go">Q: Can I order in bulk for a fan group order (GO)?</h3>&#x2714; Yes! We&#xA0;support Fan Group Orders (GOs) worldwide. &#x1F4E9; Please email <a data-end="5321" data-start="5300" href="mailto:support@kpop.exchange">support@kpop.exchange</a> with your request.<hr data-start="5346" data-end="5349"><h2 data-end="5381" data-start="5351" id="-payments--pricing">&#x1F4B3; Payments &amp; Pricing</h2><h3 data-end="5431" data-start="5383" id="q-what-payment-methods-do-you-accept">Q: What payment methods do you accept?</h3>&#x2714; We accept major credit cards and secure online payment options.<h3 data-end="5583" data-start="5509" id="q-do-you-offer-price-adjustments-if-an-item-goes-on-sale-later">Q: Do you offer price adjustments if an item goes on sale later?</h3>&#x274C; No, we do not offer price adjustments after purchase.<hr data-start="5647" data-end="5650"><h2 data-end="5686" data-start="5652" id="-products--merchandise">&#x1F6D2; Products &amp; Merchandise</h2><h3 data-end="5749" data-start="5688" id="q-are-the-photocards-for-sale-official-or-fanmade">Q: Are the photocards for sale official or fanmade?</h3>&#x1F4CC; Unofficial photocards: Found in the&#xA0;Under $15 collection. &#x1F4CC; Official photocards: Found in Lucky Draws or Album Pre-Order Benefits.<h3 data-end="5959" data-start="5906" id="q-is-the-line-friends-bt21-merch-official">Q: Is the Line Friends BT21 merch official?</h3>&#x1F4CC; Unofficial (fanmade): Most BT21 items are&#xA0;unofficial and lower-priced. &#x1F4CC; Official: More expensive and marked as official on the product page.<h3 data-end="6214" data-start="6127" id="q-what-happens-if-i-receive-a-defective-electronic-item-eg-light-stick">Q: What happens if I receive a defective electronic item (e.g., light stick)?</h3>&#x1F6AB; We do not accept returns or exchanges on electronics. &#x1F4CC; If your item is defective, please contact the manufacturer directly (contact info is in the product manual).<hr data-start="6401" data-end="6404"><h2 data-end="6437" data-start="6406" id="-shipping-protection">&#x1F4E6; Shipping Protection</h2><h3 data-end="6489" data-start="6439" id="q-what-is-navidium-shipping-protection">Q: What is Navidium Shipping Protection?</h3>&#x2714; Navidium protects your purchase against loss, theft, and damage. &#x1F4CC; Recommended for Kpop collectors! <a data-end="6623" data-start="6603" href="#" rel="noopener">Learn More Here</a>.

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